Terms & Conditions of Use
We are committed to make your shopping experience with us enjoyable. Kindly read through the following terms prior to making your purchase. Through purchasing our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.
- THY is unable to amend orders nor combine orders which were separately made after it is placed. Please double check your order details before confirming the order.
- All orders are processed and dispatched within 1 to 2 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays(Malaysia).
- Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
- For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel. In the case if tax not paid within the stipulated period , goods will be forfeited and destroyed by customs department which is not under our control.
- Price of postage includes handling fees.
- Customers will be contacted via email should we receive any bounced parcels bearing their name.
- Cost for re-delivery will be borne by the customer. THY will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
- THY reserves the right to deny any request to combine the bounced back parcels with any new orders.
- Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA) / 10 WORKING DAYS (OUTSIDE MALAYSIA)
THY provides returns for all items < except Best Buy/SALE/Discounted items (includes items purchase using discount codes (except first time registration codes)> / Accessories and specifically stated non-returnable items).
- Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
- Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
- All return must include the INVOICE SLIP . You may reprint it under your Account if lost.
- The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days .
- All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.
- Discounts are only valid if the voucher codes are entered before checkout.
- All discount codes which are used cannot be reinstated if orders are cancelled.
- All payments has to be made through online banking (Maybank2u, UOB bank, CIMBclicks, HLB, Public Bank, RHB Bank, Affin Bank, Bank Islam) which is linked from our shopping cart which includes paypal, major credit cards and 2checkout. We are sorry for the inconveniences caused to some of you but we have no choice due to the increasing cases of fraud occurring from manual cash transfer.
- Payments shall not be deemed to be made until full amount of funds have cleared.
- No cash refund is offered. We only offer refund in terms of credit note.
- All orders will be automatically cancelled after 20 minutes of non-payment.
- All cancelled orders cannot be reversed.
- Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.
- Due to security reasons our customer service are unable to make any amendments after you have confirmed your order.
This is because our warehouse moves really fast in order to ship your parcels as soon as they are confirmed.
- Our Customer service team are not able to catch up with that and hence, unable to amend your orders.
- If an order is cancelled , no cash refund is offered. We only offer refund in terms of credit note (20 days validity)
CURRENCY & INTERNATIONAL SHIPPING
- For delivery outside Malaysia, payments will be automatically be converted to shipping country's currency . If the destination currency is not in the default currency, it will be automatically be converted to USD.
- THY calculates the average currency rate for all countries (set by financial institution) plus a currency conversion rate and reserves the right to amend where deemed necessary.
- Pricing varies across countries and THY reserves the full rights to set this pricing range based on the countries' market conditions, regulatory costs, taxes, tariffs, cost of facilities, wages, legal risk, market risk, size of the market, etc.
- All purchase has to be made according to the currency/price set by THY website and any special request will not be entertained.
- Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.
- Colors of products may differ due to color calibration of individual's computer and it might appear darker in reality due to strong studio lighting used.
- Measurements provided on each of the products are in maximum stretch.
A difference of 1cm-2cm between the item(s) received from what which was provided for in our given measurements may not be considered as a defect.
- Users are adviced to double check on the product measurements as different design may fit differently.
- Colour may transfer onto other garments, upholstery and bags. Do take note whenever necessary.
- THY do not offer return or refund if product is not handled as per instructed in product details.
- You are advised to hand wash all THY apparels (individually) without soaking for the first few washes as colour transfer may occur.
- Please iron on reverse side of the apparel. Low to Medium heat ironing is encouraged for all products. We would encourage steaming or ironing them using indirect heat (by placing a fabric/cloth between the item and iron).
THY Reserves the right to make amendments to any of the above Terms & Conditions. [last updated 04 Jan 2020]
Use of site
- You are hereby granted permission to view and access information presented at www.thy-design.com including downloads, with the full understanding that everything is presented on an “as-is” basis.
You will not copy or distribute any part of the Site in any medium without THY's prior written authorization.
THY reserves the right to repost or reuse information referring/communicated to THY via emails, social media channels or contests run by THY (via #thydesign, #thy hashtags on social media).
In the event of any dispute, THY reserves the right of final decision.
All Rights Reserved by THY